Clear guidelines to help us deliver consistent, high-quality support for every client
Our managed plans are designed to support the ongoing needs of independent opticians and small practices—keeping your website up to date, secure, and running smoothly with minimal effort on your part.
To keep the service fair and sustainable for all clients, our fair use policy ensures that each subscription is used within reasonable limits.
Your managed plan covers regular, day-to-day website updates and support tasks, such as:
Updating services, prices, or contact information
Swapping out images or uploading new staff photos
Adding new testimonials or patient reviews
Minor layout or formatting adjustments
Fixing broken links or embedded content
Basic SEO tweaks and metadata updates
Domain support and general troubleshooting
We aim to action most requests within 2–3 working days.
Requests that go beyond standard updates may fall outside the scope of your plan. These typically include:
Full website redesigns or major visual overhauls
Creating multiple new pages or full new sections
Rebranding (logo, fonts, colours across the entire site)
Extensive SEO campaigns or competitor research
Custom form or technical tool integrations (e.g., booking systems)
Ongoing marketing or content strategy
If your request exceeds what’s covered, we’ll let you know before proceeding and offer an appropriate one-off quote or suggest an upgrade.
We do our best to be flexible, helpful, and fair. If you’re ever unsure whether a task is included, just ask—we’re happy to clarify. Our goal is always to support your practice with a reliable, high-quality website that reflects your brand and grows with your business.