Clear, honest answers about our templates and services. Can't find the info you're looking for? Get in touch
Whether you're new to Google Sites, exploring our services, or wondering what support options are available, our FAQs are here to help. We've grouped the most common questions to make it easy to find what you need — from setup and support to pricing and platform compatibility. If you don’t see your question here, feel free to get in touch.
Q: What happens after I buy a template?
You'll instantly receive a link to copy the Google Site into your own Google account. From there, it's yours to customise and publish. We also include a setup guide and access to our support articles.
Q: How do I copy the template into my account?
Click the link provided after purchase. You'll be prompted to "Make a copy" of the site. It will save into your Google Drive for you to edit.
Q: Do I need a Google account?
Yes, a free Google account (like Gmail) is required to copy and edit your site. You don’t need any paid tools or hosting.
Q: Can I use my own web address (domain)?
Yes. You can connect a custom domain like www.yourpractice.co.uk through Google Sites or your domain provider. We offer a setup service if you'd like help. Read Google's guide on how to set up a custom domain
Q: What can I customise?
Everything—from text and images to colours, fonts, and layout. Templates are flexible and easy to adjust using Google Sites' drag-and-drop editor.
Q: Do I need to know how to code?
Not at all. If you're comfortable with tools like Google Docs or Slides, you'll be able to update your site with ease.
Q: Can I add more pages?
Yes. You can duplicate existing pages or create new ones from scratch. Google Sites makes it easy to grow your site as your practice evolves.
Q: Can I add features like booking links or contact forms?
Yes. You can embed Google Forms, Calendly, and other tools directly into your site. We provide guidance or can help as part of our add-on services.
Q: Can I use the template for multiple practices or branches?
Your purchase includes a license for one practice website. If you need templates for multiple locations, get in touch for a multi-site license.
Q: Can I share the site with my team?
Yes. Just like a Google Doc, you can share editing access with your team members.
Q: How much does a template cost?
Prices start from £99. See each template for exact pricing and what's included. Templates are a one-off cost and you own it forever.
Q: What if I need help with setup or changes?
We offer flexible add-on services for setup, design changes, domain help, SEO, and more. You can also upgrade to a managed plan if you’d prefer a hands-off experience.
Q: Do you offer a managed service?
Yes. Our managed plans include ongoing updates, support, SEO optimisation, and more. Learn more about managed plans →
Q: Do you offer refunds?
Due to the digital nature of the templates, refunds are not offered once access is granted. But we’re here to help if you run into any problems.
Q: Do I still own my website if I’m on a managed plan?
A: Yes, 100%. Your site is yours, and you’ll retain full access. Our role is to maintain and support it—never to control or limit your ownership.
Q: What's included in a managed plan?
A: Managed plans typically include:
Content updates and edits (e.g., service info, pricing changes)
Domain and email support
SEO maintenance (basic optimisation)
Priority support for website issues or requests
Full plan details will be outlined before signup, so you know exactly what’s covered
Q: What's the minimum commitment for a managed plan?
A: Our managed plans have a 3-month minimum term, after which you can continue month-to-month or cancel anytime with 30 days’ notice.
Q: Can I cancel my plan at any time?
You can cancel after the 3-month minimum term. We just ask for 30 days’ notice so we can wrap up any in-progress updates and ensure a smooth transition.
Q: Can I upgrade or downgrade my plan?
Yes, you can adjust your plan at any time. If your needs change—whether you need more support or just want to scale back—just get in touch and we’ll switch you over to a more suitable tier.
Q: Is there a fair use policy?
Yes. Managed plans are designed to support routine content and website updates, not major redesigns or unlimited requests. We aim to be flexible and helpful, but if a request falls outside the scope of the plan (e.g., new branding, multiple new pages, or complex integrations), we’ll let you know and suggest the best next step—usually a one-off service or project quote.
Q: Is Google Sites free?
Yes! Google Sites is free to use and doesn’t require hosting. All you need is a Google account.
Q: Is my site mobile-friendly?
Yes. All templates are responsive and look great on mobile, tablet, and desktop devices.
Q: Is Google Sites secure?
Yes. All Google Sites include HTTPS encryption and benefit from Google’s infrastructure for speed and security. More on Google Sites security
Q: Can I preview a template before I buy?
Yes, most templates include preview images or demo links so you can see the layout and design before purchasing. If you'd like to preview something specific, just get in touch.
Q: What’s included with each template?
Each template includes pre-built pages commonly needed by opticians, such as:
Homepage
Services
Contact page (with Google map)
Booking integration (where applicable)
FAQs and optional testimonials section
You can edit, remove, or duplicate any page to suit your practice. Review the live demos because they are an exact replica of what you will receive.
Q: How long will it take to set up my site?
Most customers can be up and running in under an hour. If you’re familiar with Google Docs or Slides, you’ll find editing your site intuitive. We also offer add-on setup services if you prefer help with content or design.
Q: Can I switch to a different template later?
While Google Sites doesn’t support “theme switching” like other platforms, you can always purchase another template and copy content over manually. If you'd like help migrating to a new design, we offer a theme customisation service.
Q: Can I edit the site after it’s published?
Yes! You can make updates at any time. Edits are saved in real time and only published when you choose, giving you full control over content changes.
Q: Can I undo mistakes or revert changes?
Yes, Google Sites keeps a version history. You can restore earlier versions of your site if needed—just like you would in Google Docs. Read how to use version history in Google Sites
If you have any further questions or need personalised assistance, feel free to contact us directly. We're here to help your Optician practice thrive online!