Clear, honest answers about our templates and services. Can't find the info you're looking for? Get in touch
Whether you're new to Google Sites, exploring our services, or wondering what support options are available, our FAQs are here to help. We've grouped the most common questions to make it easy to find what you need — from setup and support to pricing and platform compatibility. If you don’t see your question here, feel free to get in touch.
What is Google Sites and why use it for my practice? Google Sites is a free, browser-based website builder from Google. It’s simple to use, requires no coding, and integrates seamlessly with your Google account. It’s perfect for opticians because it’s fast, secure, and requires virtually no maintenance.
How do I receive the template? After purchase there's a short admin task for us to create your unique copy of the template. We use the built-in share feature in Google Sites to give you access where you can make a backup copy and start editing straight away.
Do I own my website? Yes — your website is fully yours. You'll have complete access and control via your own Google account. We’ll never restrict your access or hold your content hostage.
Can I use a custom domain? Yes. We can help connect your own domain (like www.yourpractice.co.uk) during the template setup process.
What if I have more than one practice? No problem — we can help you set up a multi-location site or create pages for each branch. Additional charges may apply for multiple site configurations.
What if I already have a website? We can either redesign your current content into a fresh template or advise on the best path forward. Get in touch for a consultation.
What is included with the template setup? Our template setup includes configuring your chosen design, setting up your domain, integrating social media links, and ensuring your website is ready for launch.
How long does it take to launch my website? Typically, websites can be launched within 1-2 weeks, depending on the level of customisation and content readiness. Most clients are live within a few days if they provide content promptly.
What happens after I buy my template? After your purchase, you’ll get immediate access to your template via a secure folder. You can copy the site into your own Google account with one click. From there, it's yours to customize—change text, images, colours, and sections easily, without any coding. You'll also receive a simple quick-start guide to help you get set up fast. Need help? Support is available if you get stuck.
Can I use these templates with platforms like WordPress or Wix? No — our templates are designed specifically for Google Sites and won’t work on other platforms like WordPress, Wix, or Squarespace.
Can I customise the templates to match my brand? Absolutely! You can customise colors, fonts, images, and content to align with your practice's branding. If you need help with customisation why not let us do it for you? See our Add-on services.
Will my website be mobile-friendly? Absolutely. All our templates are designed to be responsive and look great on all devices. Try any of our demos on devices with different sized screens.
Do I need technical skills to use the templates? No technical expertise is required. Our templates are user-friendly, and we provide guidance to help you through the process.
What if I need more pages? No problem! You can add as many pages as you like—Google Sites makes it easy. Whether it's for services, pricing, FAQs, or something else, the templates are fully flexible and designed to grow with your practice. Need help? Support and optional add-on services are available.
Can I request additional features or pages? Yes, we can add new features or pages as needed. These may be covered under your current plan or available as Add-On services.
How much does it cost? Template pricing starts from £99. Add-ons and managed plans are clearly listed on our Pricing page.
How do I pay? We use Ko-fi.com, a trusted online platform for digital services. It’s secure, straightforward, and supports one-time and subscription payments. We accept major credit/debit cards and bank transfers.
Do you offer discounts for multiple services? Yes — we occasionally bundle services at a discount. Contact us if you're interested in multiple services.
Can I preview a template before buying? Yes — live demo links are available for each template so you can explore before committing.
Are there any hidden fees? No, all costs are transparent. Any additional services will be discussed and agreed upon beforehand.
Will you help me with SEO? Yes — our SEO Boost and Review service helps your site get found on Google. You’ll usually start seeing improvements within 4–6 weeks.
Do you provide SEO services? Yes, our Performance Plan includes comprehensive SEO services to improve your website's visibility on search engines.
How soon can I expect to see SEO results? SEO improvements typically show results within 4 to 6 weeks, though this can vary based on competition and other factors.
Can I track my website's performance? Yes, we integrate tools like Google Analytics to provide insights into your website's traffic and performance.
What if I encounter issues with my website? Our support team is here to assist you promptly with any issues or concerns you may have. We offer email and phone support during business hours, along with regular updates and maintenance checks.
Can you look after my website for me? Absolutely. Our managed services are ideal if you’d rather not deal with updates or technical details. Choose from the Core or Performance Plan based on your needs.
Can I edit the website myself later? Yes! Google Sites is easy to use — you can log in and make changes any time. We also offer support if you prefer help with edits.
How does blogging work in the Performance Plan? We publish a short, optimised blog post each month (or refresh existing content) to keep your site fresh and improve your search engine rankings.
Is there a contract for managed services? No long-term contract — you can cancel anytime. Services are billed monthly via Ko-fi.
Can I switch between plans? Yes, you can upgrade or downgrade your plan at any time to suit your needs.
If you have any further questions or need personalized assistance, feel free to contact us directly. We're here to help your optician practice thrive online!